FAQs and Troubleshooting

I can't find the email to activate my account and log in

Please check your junk or spam folder before contacting us if it is not in that folder. Please send an email to mtis2020@mci-group.com requesting your email be resent.

I've forgotten my password

Click 'Sign In' on the top right of the platform home page and then click 'Forgot Password'. Type your email in and click submit. You will receive a reset password link to your email.

I've forgotten the email address I used

Please send an email to mtis2020@mci-group.com, with your full name and the subject 'Forgotten Email: YOUR NAME'. Click here to send an email.

I don't want to be part of the matchmaking

Once signed in to the platform, edit your profile by selecting 'My Profile' from the top right of the screen. Uncheck the first "by ticking the box below" box.This will remove you from matchmaking, any recommendations and the delegate list. You also will not be able to message anyone.

I don't want sponsors to contact me outside of the platform

Once signed into the platform, edit your profile by selecting "My profile" from the top right of the platform. Uncheck the second "by ticking the box below" box

I need to add or remove my photo on my profile

Once signed into the platform, edit your profile by selecting "My profile" from the top right of the platform. Click the attach file icon where it says photo. Choose a file to upload or take a photo using your webcam. Once you have added a photo you can only replace it but not remove it. If you wish to remove a photo please contact MTIS Support

I'm not seeing many recommendations

Once signed into the platform, edit your profile by selecting "My profile" from the top right of the platform. Select from the interest categories question those topics relating to you

I have an interest that is not part of the categories list

We cannot add anymore categories. We have used the selected categories to cover all topics of interest

I'm not attracting much interest

Once signed into the platform, edit your profile by selecting "My profile" from the top right of the platform. Ensure you have completed your "About Me" section on your profile

I want to stop receiving notifications of appointment/messages

Once signed into the platform, edit your profile by selecting "My profile" from the top right of the platform. Under matchmaking settings you can turn on/off notifications

I want to change my password

Once signed into the platform, edit your profile by selecting "My profile" from the top right of the platform. Under "change credentials" you can change your password. If you have forgotten your password please use the infromation above.

I wish to remove all data you hold on me

Once signed into the platform, edit your profile by selecting "My profile" from the top right of the platform. Click on "Your Data". Choose to export data or remove account globally.

How do I preview my own profile?

Once signed into the platform, edit your profile by selecting "My profile" from the top right of the platform. Click on "preview profile".

I can't send someone a message

This will be due to them having opted out of being contacted.

How do I interact with someone else?

Click on delegates in the menu bar. Search for the person. Click the star on their profile and it will allow you to favourite, message and request a meeting.

How do I create my own agenda?

Click sessions in the menu bar. Click "add to my schedule" beside each session you wish to attend.

Where would I find any notifications I may have received

Click the bell icon beside your profile icon in the top right of screen and it will list all notifications received. You can also view all your profile activity under "edit profile".

How do I message someone?

Click messages under "My profile" and click on messages. Search for the persons name and send message. Alternatively, click on delegate list, search person, click the star on their profile and then the envelope to message them.

I am having problems connecting to the session when I click "join session"

Refer to this article - https://expoplatform.freshdesk.com/support/solutions/articles/33000253576-online-meetings-troubleshooting

I can't see where to post a message on chat

Refer to infogram below

I can't see where to post a question

Refer to infogram below

What is the best way to exit a session

Refer to infogram below

Why can't I post a message in chat

This is because the session lead has disabled the funtion for this session

Why can't I post a question

This is because the session lead has disabled the funtion for this session

Why isn't my question being answered

There may be a high volume of questions but also check you havent posted it in the chat by mistake - please refer to the infogram for icon descriptions

When is the MTIS 2020 Virtual Symposium taking place?

The event itself is a 7-day virtual event, running from October 3-9, 2020. Registration for the event is open now and you can set up your profile and start exploring the platform ready for the event.

Timezone: British Summer Time (GMT+1)

Is the MTIS 2020 Virtual Symposium free-to-attend?

Yes, all elements of MTIS 2020 Virtual Symposium are free to attend including the live sessions and the opportunity to explore the exhibitor’s products and solutions.

Is the MTIS 2020 Virtual Symposium CME accredited?

Yes, the MTIS 2020 Virtual Symposium has been granted 11 European CME credits (ECMEC®s) by the European Accreditation Council for Continuing Medical Education (EACCME®). Please see further information below;

The Migraine Trust Virtual Symposium, Virtual, United Kingdom, 03/10/2020-09/10/2020 has been accredited by the European Accreditation Council for Continuing Medical Education (EACCME®) with 11 European CME credits (ECMEC®s). Each medical specialist should claim only those hours of credit that he/she actually spent in the educational activity.

Through an agreement between the Union Européenne des Médecins Spécialistes and the American Medical Association, physicians may convert EACCME® credits to an equivalent number of AMA PRA Category 1 CreditsTM. Information on the process to convert EACCME® credit to AMA credit can be found at www.ama-assn.org/education/earn-credit-participation-international-activities.

Live educational activities, occurring outside of Canada, recognised by the UEMS-EACCME® for ECMEC®s are deemed to be Accredited Group Learning Activities (Section 1) as defined by the Maintenance of Certification Program of the Royal College of Physicians and Surgeons of Canada.

How do I claim my CME credits?

To claim your credits, you must complete the survey that will be sent post event to registered delegates. Credits will be issued based on the amount of sessions you have viewed. Credits are claimable up to 1st December 2020 after this point no certificates can be issued.

What time are the live sessions each day?

The sessions will run daily from from approximately 15:00 BST - 19:30 BST, please click on sessions at the top of the page to review the agenda in more detail.

You are also able to access on demand content, network and schedule individual meetings and visit exhibitor profiles for the duration of the week.

What equipment will I need?

You will need either a computer, tablet or smartphone with high-speed internet to access the event platform. It is recommended you have use of a microphone and camera so you can experience the virtual conference and networking meetings.

Which browser should I access the event platform on?

We recommend using Google Chrome when accessing the MTIS 2020 Virtual Symposium event platform.

For additional information on platform access, including audio and video settings, please see here: https://expoplatform.freshdesk.com/support/solutions/articles/33000253576 How do I enable sound and video for a meeting? All meetings take place on the platform so the use of your microphone is required along with your camera if you are happy to do so. When your browser asks to access the microphone and camera you will need to say yes and allow it access (camera and mic should be set to "allow"). Sound and video can be tested before you click on the join meeting button by clicking on the respective "Test Video" and "Test Sound" buttons. When you have joined the meeting make sure your sound and video button is blue which on and not grey as this means it is off. If you experience an issue with no sound during your meeting or if you did not allow your browser to access go to the bar at the top of your window where you see the URL, click the padlock that you can see on the right. This will pull up a pop-out window. You can then select 'unlock' and give permission for your browser to use your camera and microphone.

How do I fill in and edit my visitor profile?

Once you have registered you can fill in and edit your profile to make sure you are visible to other visitors and exhibitors. You will find the “edit profile” section in the left-

hand menu in your account. Add basic contact details and edit your notification settings. You can also edit your matchmaking message to specify what you are looking for at the event.

What is my dashboard?

Your dashboard includes all your stats related to meetings confirmed, pages marked as favorite, number of matchmaking / networking potential matches. You can use it for quick reference, and it can be found in the “Your dashboard” section in the left-hand menu in your account.

How do I search for exhibitors and products?

You can view the full exhibitor list by using the “exhibitors” button on the top menu. You can filter and search by exhibition name and product categories.

How do I request an online meeting?

To request a meeting with an exhibitor click the “meeting” icon on the exhibitor profile. This will open a screen where a new meeting request can be set up. You can request who you want to meet, send a message, and schedule a time. The exhibitor will receive your request and accept it or suggest a new time.

How do I send and receive messages?

You can send messages to exhibitors and other visitors.

Messages are accessed from the profile of the person you wish to contact.

- Click on the 'message' button within their profile.

- A chat window will appear; you can type your message and click send.

- The recipient will receive a notification indicating that they have received a new message, and they will be able to reply.

How does matchmaking and requesting meetings work?

The matchmaking section allows you to browse a list of profiles that are recommended to you, based on the information you entered when editing your Visitor Profile.

- You can mark those profiles as "NOT RELEVANT" if this is the case.

- Or you can click on "FAVORITE", and those profiles will appear under your "Favourites" section on the left-hand side menu.

- You can request a meeting from within the matchmaking section, by clicking on the 'Meet' calendar icon within the person's profile and sending them a direct meet request.

How do I favourite Attendees, Speakers and Exhibitors?

Whether you are looking at the Matchmaking list, the Speaker list, or at other Exhibitor profiles and their products (all accessible from the menu at the top of the page), you only need to click on the 'star' icon, and their profile will be added to your "Favourites" section on the left-hand side menu of your account.

How do I book a live session?

During the event there are a number of live sessions every day. The “my schedule” section on the left-hand side menu will allow you to book and view previously booked sessions.

Use the “my schedule” tab to view your meetings and sessions and directly view and book live sessions according to your preference.

How do I check my schedule?

All your meetings and preferred live sessions are recorded in one place, to make sure you don't miss anything important during the digital event!

Go to the "My Schedule" section in the left-hand menu in your account.

- ALL SESSIONS lists all the conference sessions during the event. To add a session to your schedule, choose Calendar view, click on your preferred event, then click on "+ SCHEDULE".

- ALL MEETINGS lists all your incoming, pending, confirmed and cancelled meetings.

- MY SCHEDULE lists both your preferred sessions and meetings in one place, so you don't double-book yourself.

Are the live sessions free to attend?

Yes, all the live sessions are free and open to everyone.

If you have any other issues please contact us through the relevant 'Support' link in the footer. Located in the bottom right of each page. Please note you must be logged into the platform.

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